Energy Billing. The town of Galveston is rolling out a reasonable and equitable want to deal with energy payment for customers that sustained pipeline harm leading to water leakages throughout the freeze.

This policy adjusts customers’ bills in order to prevent costs from usage excesses as a result of water line leaks.

Numerous town water clients experienced water line breaks as a result of freezing conditions a week ago. The town performed meter reads because it does each month on the week-end of February 20-21, as well as the results reveal the consequences for the freezing temperatures on water use. The town received a lot more than 2,000 needs from water clients to do meter cutoffs and roughly 16,000 reports possessed a consumption that surpassed January’s amount.

The city will bill customers the lesser amount of their February and January bills to address the high number of accounts with excess usage. Customers whoever February consumption ended up being corresponding to or not as much as January will get a bill on the basis of the real February usage. Then the January amount will be billed if February usage exceeds January. For instance, if a consumer’s bill totaled $105, but the February consumption totaled $190, the customer would be billed $105 january. This may account fully for extortionate usage brought on by water leakages.

“Our IT, Utility Billing and Finance divisions have actually analyzed utility billing accounts and established a reasonable policy to guarantee residents usually do not get astronomical bills as a result of water line leakages,” City Manager Brian Maxwell stated.

If a person, upon getting their March and April bills, determines that the extra modification may be warranted centered on their documents for the drip that occurred after February’s read, the consumer should contact energy Billing at

At the time of February first, 2016, energy payments online utilizing a credit or debit card are COMPLIMENTARY! The town has partnered with a service that is new and it is passing in those cost cost cost savings for you, our consumer.

In addition, the town also provides an automobile re payment system in which the quantity due is drafted immediately every month.

*Please note a $0.75 solution charge will likely be added and gathered by way of a 3rd party processor for eCheck re re payments.

City Providing Payment Plans for Past Due Accounts

Starting May 7 th , the town would be disconnecting water solution for clients that have a past due balance.

Galveston’s Utility Billing division is searching to utilize residents who’ve dropped behind to their bills by providing re re re payment plans before disconnecting solution. The holiday’s, and an unusually cold beginning of the year, the department stopped turning off water to customers’ homes or businesses who were delinquent last fall with Hurricane Harvey. They shall resume disconnections for non-payment start on might 7, 2018.

Customers trying to avoid penalties that are costly interruption of solutions ought to be involved in the re re payment plan system accessible to them. Signing up for this program that is penalty-free effortless. Those who work in need of assistance associated with relief can below follow the steps:

1. Call the energy Billing department at 409-797-3550 during normal company hours.

2. Produce a re payment to start out your enrollment within the system.

3. Set a payment arrangement up for the staying stability.

The program shall be accessible through might 4, 2018. Clients whom enroll would be necessary to make each scheduled payments, on-time, without any extensions offered. a payment that is missed regarding the payment arrangement will reinstate charges and void your enrollment.

To join up today because of this offer that is gracious the City’s energy billing division, please phone 409-797-3550. To get more information,

New energy payment web-portal launching in August

City of Galveston energy clients in August will dsicover a brand new utility payment web-portal whenever accessing their bills online.

The website that is new roll down on Monday, August 5, and provide extra and upgraded features for clients. These changes consist of easy-to-view repayment dates and re re payments due, and payment that is in-depth.

Clients with numerous reports will more be able to easily toggle between various properties and records. The upgrade that is new provides town the capacity to deliver communications to clients through their online account. There will also be security that is additional into the brand new design to guard clients.

Clients enthusiastic about seeing the brand new web-portal may visit the Utility Billing Department regarding the very very very first floor of City Hall at 823 25th Street.

Clients will perhaps not have to alter their current logins for the brand new web-portal. If clients never have yet finalized in, they might produce a login by visiting the “Pay our Water Bill” tab regarding the homepage of www.galvestontx.gov.

If clients have actually any queries concerning the utility that is new internet site, they’re welcome to phone Utility Billing at 409-797-3550.